Disney Travel News Disney Travel News Tue, 29 Sep 2020 21:49:58 +0000 Zend_Feed_Writer 2 (http://framework.zend.com) https://www.disneytravelagents.com New and Returning Entertainment Experiences Abound at <em>Disney’s Hollywood Studios</em> We’ve been pleased to be able to reintroduce a number of guest favorites to the Walt Disney World theme parks in recent weeks, along with some fun, seasonal surprises. Today, we're thrilled to tell you that another popular entertainment experience, “For the First Time in Forever: A Frozen Sing-Along Celebration,” is returning to Disney’s Hollywood Studios

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Mon, 28 Sep 2020 10:06:33 -0400 https://www.disneytravelagents.com/news/8359 https://www.disneytravelagents.com/news/8359 (Disney Destinations) Disney Destinations We’ve been pleased to be able to reintroduce a number of guest favorites to the Walt Disney World theme parks in recent weeks, along with some fun, seasonal surprises. Today, we're thrilled to tell you that another popular entertainment experience, “For the First Time in Forever: A Frozen Sing-Along Celebration,” is returning to Disney’s Hollywood Studios

Beginning Monday, October 5, guests can once again join Erik and Aria, the Royal Historians of Arendelle, for their comedic retelling of the unique story of their kingdom, filled with delightful, sing-along moments from Disney’s “Frozen” and special appearances by Anna, Elsa and Kristoff. “For the First Time in Forever: A Frozen Sing-Along Celebration” will be the same incredible show guests have loved for the past six years, with some adjustments to staging and audience seating to allow for appropriate physical distancing. 

During a visit to Disney’s Hollywood Studios, guests will also want to be on the lookout for some of the biggest Disney and Pixar stars, as they make their way up Hollywood Boulevard and across the park in special, pop-up motorcades. Rolling intermittently throughout the day, each celebrity motorcade features stars on the street and others – like Mickey Mouse, Edna Mode or Doc McStuffins – riding in colorful custom convertibles powered by Chevrolet. 

Mickey and Friends Motorcade highlights Mickey Mouse, Minnie Mouse, Pluto and their friends Chip ‘n’ Dale, accompanied by a bouncy musical score inspired by Disney cartoon shorts. The Pixar Pals Motorcade takes the Incredibles, Woody, Buzz Lightyear and others down the avenue, waving to their fans to the beat of the Green Army Drum Corps. And the Disney Junior Stars Motorcade brings favorite TV friends Fancy Nancy, Doc McStuffins and Vampirina to Hollywood Boulevard. 



Disney Junior fans are also invited to join the fun at “Disney Junior Play & Dance!” in the Animation Courtyard. Each party performance throughout the day features a dynamic DJ spinning favorite songs from Disney Junior TV shows, plus special onstage appearances by Disney Junior stars such as Mickey Mouse, Vampirina and more. 

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A New Sense of Aloha Coming to Disney’s Polynesian Village Resort We’re thrilled to share news of exciting changes coming to Disney’s Polynesian Village Resort. A favorite destination of guests and cast members since its opening on Oct. 1, 1971, this beloved resort hotel immerses your clients in an oasis straight out of the South Seas with a sense of aloha that embraces them from the moment they arrive. 

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Fri, 25 Sep 2020 11:46:46 -0400 https://www.disneytravelagents.com/news/8358 https://www.disneytravelagents.com/news/8358 (Disney Destinations) Disney Destinations We’re thrilled to share news of exciting changes coming to Disney’s Polynesian Village Resort. A favorite destination of guests and cast members since its opening on Oct. 1, 1971, this beloved resort hotel immerses your clients in an oasis straight out of the South Seas with a sense of aloha that embraces them from the moment they arrive. 

That arrival experience is about to take on a whole new look with an enhanced entryway that will debut just in time for the resort hotel’s 50th anniversary. 

One of the biggest changes will greet guests right up front – a new porte cochere will showcase the iconic mid-20th century architecture the Polynesian is famous for. Our team from Walt Disney Imagineering and Walt Disney World have crafted a design inspired by colors, patterns and textures found throughout the resort. This new entry features a high-pitched, open-truss roof covered in a thatch style. There’s also a bold façade that features pops of color complementing the Longhouses found throughout the resort. Along the Monorail station, bold new wooden screens will be covered with geometric patterns in bright, tropical colors that complete an exciting new composition that will greet guests when they arrive.



Enhancements will also be made to the lush gardens and fountains that have welcomed guests to the resort since opening day. 

The open and airy design of the entryway will feature dramatic lighting elements, including beautiful chandeliers inspired by glass floats, fishing nets and oversized bamboo elements. The new chandeliers will match the existing grand chandelier in the resort lobby, artfully bridging interior and exterior spaces.  

While work is underway over the coming months, guests can still enjoy access to the Great Ceremonial House and its operating dining and retail outlets. 

The new arrival experience is just the beginning of what guests will discover when the resort reopens in summer 2021. All of the resort’s guest rooms are being beautifully redone too. We look forward to sharing more details about Disney’s Polynesian Village Resort as they become available.

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<em>Disney Cruise Line</em> Temporary Final Payment Extension and Cancellation Policy Update Beginning today, Sept. 25, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through March 31, 2021. In addtion, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021.

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Fri, 25 Sep 2020 10:15:59 -0400 https://www.disneytravelagents.com/news/8353 https://www.disneytravelagents.com/news/8353 (Disney Destinations) Disney Destinations Beginning today, Sept. 25, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through March 31, 2021. In addtion, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021.

A SeaMail about this will be going out today. Below is a sample of the message being sent.


SAMPLE GUEST EMAIL

Dear [Guest Name],

All of us at Disney Cruise Line continue to think of you and your family. We realize these are uncertain times for many of our Guests, and want to let you know we’ve temporarily modified our final payment and cancellation policies to provide you with greater flexibility. 

For sailings through March 31, 2021, we are temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.

In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021, as described below.

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 45 days                                                                 Deposit per Guest

44 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

 

Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 56 days                                                                 Deposit per Guest

55 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

 

Suites and Concierge Staterooms

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            Deposit per Guest

59 – 56 days                                                                 50% of vacation price per Guest

55 – 30 days                                                                 75% of vacation price per Guest

29 days or less                                                              100% of vacation price per Guest


Categories with Restrictions

Reservations for Inside, Outside or Verandah Categories with Restrictions remain nonrefundable and nontransferable.

These temporary changes are in addition to our Cruise Date Flexibility Option that already allows Guests the flexibility to change their sail date up to 15 days prior to departure for any cruise booked by October 31, 2020 for scheduled sailings on or before May 31, 2021. Additional details on the Cruise Date Flexibility Option can be found on our website at DisneyCruise.com.

We look forward to welcoming you aboard for your sailing and hope that this added flexibility is helpful.

Sincerely,

The Cast & Crew
Disney Cruise Line

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UPDATE: Save Up to 35% on Stays at <em>Aulani</em> The longer your Clients stay, the more they save when they take advantage of this special offer on select rooms at Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i. Guests can save 35% on 5 -night or longer stays, or save 30% on 4-night stays, or save 25% on 3-night stays, with these offers. 

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Fri, 25 Sep 2020 09:50:15 -0400 https://www.disneytravelagents.com/news/8199 https://www.disneytravelagents.com/news/8199 (Disney Destinations) Disney Destinations The longer your Clients stay, the more they save when they take advantage of this special offer on select rooms at Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i. Guests can save 35% on 5 -night or longer stays, or save 30% on 4-night stays, or save 25% on 3-night stays, with these offers. More info >>

Updated Offer Dates: Book through December 17, 2020 for stays most nights November 1–December 21, 2020. 

No matter how long they stay, they’ll enjoy a magical vacation that includes something for everyone: Stunning pools, exhilarating water slides, a relaxing lazy river, an idyllic beach and so much more! 

Aulani, A Disney Resort & Spa is currently closed 
and will plan to begin a phased reopening on November 1, 2020. Room reservations are subject to rescheduling, change or cancellation. 

Important Details:

  • Savings based on the non-discounted price for the same room and the same travel dates. Book through December 17, 2020. Travel must be completed by December 22, 2020. Blockout dates include November 23 through November 27, 2020.
  • Not valid on suites and 3-bedroom grand villas, or on previously booked rooms.
  • Advance reservations required. Stays must be on consecutive nights.
  • Subject to availability as the number of rooms allocated for this offer is limited.
  • Excludes applicable fees and taxes.
  • Limit two (2) rooms per reservation and occupancy restrictions apply per room.
  • Additional charges apply if more than two (2) adults per hotel room; not applicable for Suites or Villas.
  • Not valid in combination with any other hotel discounts or offers.
  • Subject to restrictions and change without notice.
  • Select activities require additional fees.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed.  Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

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<em>Aulani Resort</em> will plan to begin a phased reopening on November 1 Given Hawaii’s recent announcement of a pre-arrival testing program for those traveling from out-of-state, we are working toward a phased reopening of Aulani, A Disney Resort & Spa beginning on Sunday, November 1.

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Thu, 24 Sep 2020 17:15:05 -0400 https://www.disneytravelagents.com/news/8356 https://www.disneytravelagents.com/news/8356 (Disney Destinations) Disney Destinations Aloha! We are pleased to share with you an update: Given Hawaii’s recent announcement of a pre-arrival testing program for those traveling from out-of-state, we are working toward a phased reopening of Aulani, A Disney Resort & Spa beginning on Sunday, November 1. And just like our other Disney destinations that have re-opened, we are using a measured approach that focuses on the health and safety of our guests, cast and community.

Our gradual, phased approach to reopening considers the guidance of local and national government and health authorities, including the U.S. Centers for Disease Control and Prevention (CDC), as well as the U.S. Travel Association and Disney’s team of health and safety experts. This deliberate approach allows us to evaluate and adjust along the way, as circumstances and the recommendations of health authorities evolve.

Because each of us shares a responsibility for the health of our community, we will be making resources available to help make you and your Clients aware of our new policies.

We look forward to helping your Clients make new memories with their family, friends and loved ones at Aulani Resort in the near future.

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Temporary Modification to Cancellation & Refund Policy at <em>Aulani, A Disney Resort & Spa</em> To provide additional flexibility, your Clients may cancel their Aulani resort reservations up to 24 hours prior to their arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees.

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Thu, 24 Sep 2020 17:15:13 -0400 https://www.disneytravelagents.com/news/8355 https://www.disneytravelagents.com/news/8355 (Disney Destinations) Disney Destinations To provide additional flexibility, your Clients may cancel their Aulani resort reservations up to 24 hours prior to their arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees. This is a temporary modification to the Resort cancellation and refund policy and applies to both “room only” bookings and Walt Disney Travel Company vacation packages. For “room only” cancellations made less than 24 hours before arrival (including no shows), a cancellation fee will be charged equivalent to the first night’s room rate plus tax. For Walt Disney Travel Company vacation package cancellations made less than 24 hours before arrival (including no shows), a $400 cancellation fee will be charged. Failure to check in to the hotel on the scheduled arrival date without timely prior notice of cancellation or change will be subject to these fees.

This temporary policy applies for stays through May 20, 2021 only. Any stays after this date will adhere to the regular cancellation and refund policy, as follows:

“Room only” cancellations must be made at least 5 days prior to arrival. For cancellations made 4 days or less before arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without timely prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax. 

For a Walt Disney Travel Company vacation package—or if your Clients have booked other components with their room such as flight or car rental—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.

Cancellation and refund policies are subject to change.

Please contact The Walt Disney Travel Company to rebook or cancel room-only reservations or Aulani Resort hotel packages. We will also process a refund to the original form of payment if a payment had been made.

Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages. Your Clients will still be responsible for cancellation charges associated with third-party supplier policies.

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Communication to Clients Booked at <i>Disneyland</i> Resort Hotels Through October 10 Your Clients may be receiving email communication from us if we have their contact information, and if they have a Disneyland® Resort hotel reservation between now and Oct. 10, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages.

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Thu, 24 Sep 2020 10:00:01 -0400 https://www.disneytravelagents.com/news/8354 https://www.disneytravelagents.com/news/8354 (Disney Destinations) Disney Destinations As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

Your Clients may be receiving email communication from us if we have their contact information, and if they have a Disneyland Resort hotel reservation between now and Oct. 10, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages. Please see an example of that Guest communication below. We are asking Guests who didn’t book directly with Disney to call their Travel Professional. 

Since we cannot reach all of your Clients, we request that you contact any impacted Clients with the most recent updates, if you have not done so already.

Because we value our relationship, we will protect travel advisor commissions for Walt Disney Travel Company packages to the Disneyland Resort with arrival dates through Oct. 10, 2020, that were cancelled on or after Sept. 24, 2020, which are not for guests that had a reservation arriving March 16-March 31, 2020, which are for guests that could not be booked for a future arrival date and which had deposit or final payment made as of Sept. 17, 2020. If a commission is paid for a guest that booked for a future arrival date, that commission will be subtracted from the new commission or otherwise recovered. The commissions will be calculated in accordance with and subject to our commission policy as posted on DisneyTravelAgents.com. We expect to send commission payments on these packages within two weeks to three months. Thank you for your understanding. 

 

SAMPLE GUEST COMMUNICATION THAT YOUR CLIENTS MAY RECEIVE FROM US

 

Dear Guest, 

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 10, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely,
Disney Destinations LLC

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Disney Communication To Your Clients for Upcoming Disney Resort Hotel Reservations Your Clients may be receiving email communication from us if they have a Disney Resort hotel booking for Walt Disney World Resort arriving between November 6, 2020 and December 31, 2020 that was made prior to June 5, 2020 (and has not been updated or modified since June 5) – if we have their contact information.

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Thu, 24 Sep 2020 09:01:57 -0400 https://www.disneytravelagents.com/news/8352 https://www.disneytravelagents.com/news/8352 (Disney Destinations) Disney Destinations Your Clients may be receiving email communication from us if they have a Disney Resort hotel booking for Walt Disney World Resort arriving between November 6, 2020 and December 31, 2020 that was made prior to June 5, 2020 (and has not been updated or modified since June 5) – if we have their contact information. We are asking them to contact their Travel Professional, but since we cannot reach all of your Guests, we request that you contact your Guests regarding their reservation adjustments and all of the information in the example Guest email below. We need them to confirm, modify or cancel their Disney Resort hotel reservations or Walt Disney Travel Company packages by 30 days prior to arrival.

For those Clients wishing to confirm, modify or cancel their reservations at this time, please contact the Disney Reservation Center.

As a reminder, you and your Clients can find the most updated information on the dedicated Know Before You Go section of the Disney Travel Agents website, Disney Site Builder and the microsite at DisneyTravelTradeInfo.com/wdw. You can send this link to your Clients, and you can post it on your agency’s website.

SAMPLE GUEST COMMUNICATION – RESORT CONFIRMATION EMAIL

Merry Moments Await

Though some of our experiences have changed, the magic will never fade. That's especially true during the most magical season of all…the holiday season. And we can't wait for you to come experience it during your upcoming Disney Resort hotel stay. 

Through December 30, you'll have the chance to enjoy festive Character sightings, cheerful castle projections, themed merchandise and even special appearances by Santa Claus himself.

We ask that you kindly review all of the following operational updates and contact your Travel Professional to confirm, modify or cancel your upcoming visit. 

THEME PARKS & EXPERIENCES

If you haven't heard, we're thrilled to let you know that all four Walt Disney World Theme Parks are now open. And even though your experience will be understandably different, there's still so much to look forward to. Many favorite attractions are ready and waiting for you—plus, you'll discover holiday-themed Character Cavalcades, seasonal décor and tasty treats.

For more information on all four Theme Parks, including a full list of attractions and experiences available at each, please visit here.

Disney Springs® is currently in a phased reopening with many retail and dining locations ready to welcome you. For more information, please visit here.

MAKE YOUR PARK RESERVATIONS

There's one very important thing you need to do: make your Theme Park reservations through the new Disney Park Pass system.  Because in order to enter a Theme Park, all Guests ages 3 and older must have a Park reservation in addition to a valid ticket or annual pass for admission to the same Park on the same date. Park reservations are limited in capacity, subject to availability and are not guaranteed. Learn more here.

RESORTS

Since Walt Disney World Resort is in a phased reopening, some Disney Resort hotels will remain closed during your stay. If you have a reservation at a Disney Resort hotel that won't be open during your travel dates, your Travel Professional can help modify your Disney Resort hotel to a comparable accommodation at no additional charge. To learn more about updates to check-in, housekeeping, transportation, amenities and more, please visit here.

HEALTH AND WELL-BEING MEASURES

While visiting Walt Disney World Resort, all Guests ages 2 and older—along with all Cast Members—will be required to wear face coverings. To learn more about this and other measures we have put in place, visit here.

We know a stay here during this time will be different. But the world needs magic now more than ever. And we can’t wait to have you here with us. 

Response requested by [XX/XX/XX].  (30 days prior to arrival)

Contact your Travel Professional to learn more about your reservation options and next steps.

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2021 <em>Walt Disney World</em> Marathon Weekend and Disney Princess Half Marathon Weekend Transition to Virtual Events As we look at the 2021 Walt Disney World Marathon Weekend and 2021 Disney Princess Half Marathon Weekend, we will convert both of these races to virtual events, similar to our offering for the 2020 Disney Wine & Dine Half Marathon Weekend. 

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Tue, 22 Sep 2020 14:27:26 -0400 https://www.disneytravelagents.com/news/8345 https://www.disneytravelagents.com/news/8345 (Disney Destinations) Disney Destinations During this unusual time, race organizers around the world continue to pause on hosting in-person race events that draw large crowds. As we look at the 2021 Walt Disney World Marathon Weekend and 2021 Disney Princess Half Marathon Weekend, we will convert both of these races to virtual events, similar to our offering for the 2020 Disney Wine & Dine Half Marathon Weekend.  

While we share our Guests’ disappointment that we will not be running together in person, we have based this decision on the unique circumstances of hosting a road race experience on this scale under the current environment.

Participants who registered through runDisney.com will have the option of receiving a full refund for the race. Those who are registered with a U.S. mailing address may convert their existing registration to the new virtual event that can be completed from home, a local running track or favorite running trail. 

Eligible runners who participate in the virtual race will receive a medal for each distance they complete and the option of a race shirt, in addition to the satisfaction of completing the race they’ve trained for. Registered participants will receive an email beginning September 23 with instructions on how to make their registration selection before October 7, 2020.

For those who would still like to register for the 2021 Walt Disney World Marathon Weekend and 2021 Disney Princess Half Marathon Weekend virtual events, we will open additional registration opportunities on a limited basis on Thursday, September 24 at 10 a.m. These race events may be completed from home, a local running track or favorite running trail.

Participants who’ve booked through a charity or tour operator should reach out directly to that organization. 

2021 Walt Disney World Marathon Weekend and Disney Princess Half Marathon Weekend Refund Option

Runners registered for the 2021 Walt Disney World Marathon Weekend and Disney Princess Half Marathon Weekend at Walt Disney World Resort who select the refund option will receive a refund back to their original form of payment for the following. If a Guest no longer has their original form of payment used when registering, they may contact runDisney by October 7, 2021 to receive a refund via check or a Digital Disney Gift Card for the following:

  • Race registrations (Marathon, Half Marathon, 10K, 5K, Challenges and Kids Races)
  • Commemorative merchandise (automatic refund - no virtual option)
  • Processing fee

Additionally, any registered participant with a shipping address outside of the U.S. will automatically receive a refund back to their original form of payment. At this time, only participants with a valid U.S. shipping address are eligible for the virtual option.

Refund timing:
Refunds from runDisney can be expected to be processed by mid-November 2020. If your clients haven’t received a refund by then, please visit the “contact us” section on runDisney.com.

2021 Walt Disney World Marathon Weekend and Disney Princess Half Marathon Weekend Virtual Race Options

All registered participants with a valid U.S. shipping address for the 2021 Walt Disney World Marathon Weekend or Disney Princess Half Marathon Weekend at Walt Disney World Resort who purchased their registrations on runDisney.com will have the option to participate in a virtual race. Please note PO Boxes and APO Boxes are not considered valid shipping addresses for this purpose. Participants who select this option will receive the following based on their registration(s):

  • Race distance medal(s)
  • Option of event tech shirt(s)
  • Digital Bib and finisher certificate
  • Digital Toolkit including start/finish line and mile markers
  • Digital Goody Bag
  • Virtual playlist
  • A Digital Disney Gift Card for select races 

Guests with a U.S. mailing address who already have received a refund for their registration may still register to participate in the virtual race option by registering at runDisney.com beginning September 24, 2020.

Digital Disney Gift Cards for select races:
Eligible athletes registered for select events during the 2021 Walt Disney World Marathon Weekend or Disney Princess Half Marathon Weekend at Walt Disney World Resort will receive a Digital Disney Gift Card:

  • Marathon, Half Marathon, 10K, 5K, Challenge 

Digital Disney Gift Card timing:
Digital Disney Gift Cards from runDisney can be expected to be processed by mid-November 2020. If you haven’t received your Digital Disney Gift Card by then, please visit the “contact us” section on runDisney.com.

Charitable donations

Donations made to Leukemia and Lymphoma Society and the Children’s Miracle Network Hospitals will not be refunded and will be delivered to those organizations as originally planned. 

Castaway Cay Challenge

The 2021 Castaway Cay Challenge will transition to a virtual event. However, the January 11, 2021 Disney Dream cruise is currently still scheduled to sail. 

Future Races:

We’re looking at every aspect of the runDisney experience and making decisions with the safety and well-being of our athletes, volunteers, Cast Members and Guests at the forefront of our planning. At this time, we have no updates regarding future runDisney events. We thank you for your continued patience and understanding.

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Explore a Whole New World of Dining Options Now Available in the My Disney Experience App Whether grabbing a quick meal on the go or sitting down to celebrate with family and friends, there’s nothing like dining at Walt Disney World Resort. We’re excited to share that even more magic, including expanded mobile order service options and the ability to check-in for reservations on your personal device, are now available in the My Disney Experience app.

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Mon, 21 Sep 2020 11:05:51 -0400 https://www.disneytravelagents.com/news/8346 https://www.disneytravelagents.com/news/8346 (Disney Destinations) Disney Destinations Whether grabbing a quick meal on the go or sitting down to celebrate with family and friends, there’s nothing like dining at Walt Disney World Resort. We’re excited to share that even more magic, including expanded mobile order service options and the ability to check-in for reservations on your personal device, are now available in the My Disney Experience app. This is all to help guests make the most of their day while keeping health and safety top of mind.

Here’s some more information on what to expect:

  • Mobile Order Service is expanding to select table-service restaurants.

We’re now offering even more ways to use our mobile order service, recently expanding it to include to go orders from Sanaa at Disney’s Animal Kingdom Villas – Kidani Village. Allowing Disney Resort hotel guests to place a to go order from a selection of items on the table-service menu inside the restaurant and pick up their food to enjoy at their resort hotel, the service will soon grow to include other select Disney Resort hotel table-service restaurants. Be sure to stay tuned and check the app for the most up-to-date list of participating locations.

  • Mobile Order Service is now available in even more quick-service locations.

We’ve also brought the mobile order service to additional quick-service restaurants – The Market at Ale & Compass at Disney’s Yacht Club Resort, P & J's Southern Takeout at Disney's Fort Wilderness Resort and the BoardWalk Bakery and Pizza Window at Disney’s BoardWalk – and plan to expand to even more locations soon, making it even easier for the whole family to grab a quick bite on the go.

  • Mobile dining check-in and walk-up list service

Launched this summer, guests can now check-in for dining, view current availability and wait times, and add themselves to a waitlist at participating table-service restaurants through the My Disney Experience app. 

These latest enhancements are designed to help guests maximize vacation time and minimize contact between cast members and guests. 

Available for iPhone® and AndroidTM smartphones. 

Message, data and roaming rates may apply. Availability subject to handset limitations, and features may vary by handset, service provider or otherwise. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first. Some app features require separate theme park admission.

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