 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Hollywood Boulevard | New
York Street | Mickey Avenue
Animation Courtyard | Sunset
Boulevard | Guest Relations
 |
||
 |
 |
 |
 |
||
|
Guest Relations |
 |
Guest Relations |
Get a question answered. Pick up a map. Leave a message for someone else in your group. At Guest Relations, cast members will help you with these needs and much more. Scroll down this page for a complete listing of the services. And be sure to stop by when you visit. It's located right on Hollywood Boulevard.
Services available
for Guests:
- Multilingual Cast Members
- Guidemaps in English, French, German, Japanese, Spanish and Portuguese
- Personal Translation Units are available to translate the attraction narrations into French, German, Japanese, Portuguese and Spanish. A $100 deposit is required but will be refunded when you return the device.
- Itinerary Planning
- Walt Disney World® Resort Ticket information and sales
- Disney Character greeting information
- Dining information and priority seating reservations
- Entertainment schedules
- Lost and Found
- Lost children
- Information and assistance for Guests with disabilities
- Disney Dollars exchange
- Information on private parties
- Information on behind-the-scenes educational and professional development programs (in English). You can also call 407-939-8687* for more information.
- Assistive listening devices (in English only)
PARK AMENITIES AND SERVICES
Baby Changing/Nursing:
At Guest Services building inside the Main Entrance. Hosted by Carnation Baby Formulas.
Baby Stroller:
Rentals available in limited quantities at Oscar's Super Service inside the Main Entrance. Replacement strollers available at The Costume Shop.
Banking:
An automated teller machine (ATM) is next to the Production Information Window at the Main Entrance just outside the turnstiles. Provided by Bank One.
Camera Center:
The Darkroom, presented by Kodak, is located on Hollywood Boulevard. For two-hour photo processing, drop your film where you see the PHOTO EXPRESS sign. Pick up prints at The Darkroom as you leave. See the guidemap for locations.
Credit Cards:
Visa® is the proud sponsor of the Walt Disney World® Resort. Traveller's cheques, cash, Japanese Credit Bureau (JCB), Diners Club®, Discover® Card, MasterCard®, American Express®, and the Disney Credit Card are also accepted.
Dress:
Proper dress is required. Shirt and shoes must be worn at all times.
First Aid:
Located near Guest Services on Hollywood Boulevard.
Lockers:
Available next to Oscar's Classic Car Souvenirs at the Main Entrance.
Personal Translation Units (PTU):
Now you don't just see the magic, but you can hear it in your language too! One of the most exciting enhancements for international Guests is the new wireless technology being implemented into select attractions. These headphone devices provide narration in French, German, Japanese, Portuguese and Spanish at the Disney-MGM Studios Backlot Tour Pre-Show, Drew Carey: Sounds Dangerous Synopsis, Jim Henson's Muppet*Vision 3-D ©2004 The Jim Henson Company, Tower of Terror Pre-Show and Walt Disney: One Man's Dream Attraction. Pick up a PTU upon entering the attraction and return it upon exiting. The devices are also available at the Guest Relations in the Magic Kingdom® Park and Epcot® for a $100 refundable security deposit.
Package Pick-Up/Delivery:
To the left of the front gates before exiting the park. Purchases delivered here may be picked up as you exit the Park or delivered to your Walt Disney World® Resort hotel.
Postage Stamps:
Machine located at Oscar's Super Service.
Wheelchairs:
Available for rent in limited quantities at Oscar's Super Service inside the Main Entrance. Replacement wheelchairs available at The Costume Shop.
TRANSPORTATION:
By Bus: Disney-MGM Studios is easily accessible by Disney buses from all areas throughout the Walt Disney World® Resort.
By Boat: Guests staying at Disney's Yacht Club Resort, Disney's Beach Club Resort, Disney's BoardWalk Inn and Villas may reach Disney-MGM Studios by Friendship Water Launch.
* If you are under 18 years of age, you must have your parent's or guardian's permission to dial this number.
